Multi-Tasking / Advanced Decision Making

• Multi-Tasking/Deductive Reasoning/Reaction Time
• Requires decision making while simultaneously performing other tasks
• Limited response time recreates the dispatching environment

Computerized Data Entry

• Test-taker enters information received vocally or in writing via keyboard
• Assesses speed and accuracy
• Data must be entered in the proper location on the screen

Oral Comprehension (Call Summarization 1)

• Ability to hear and understand vocal information
• Tests general narrative note taking via keyboard
• Ability to filter out non-essential distractions, and summarize important facts

Oral Comprehension (Call Summarization 2)

• More advanced version of Call Summarization 1
• Requires detailed responses to information provided

Reading Comprehension

• Measures the applicant’s ability to read, comprehend and retain details contained in a short paragraph

Sentence Clarity

• Assesses whether or not a person can determine which is the most-clear way to present a set of facts

Cross Referencing

• Assesses alphabetic, character recognition, and numeric searching skills
• Test taker responds to both written and oral requests for information

Frequency of Information/Probability Determination

• Ability to choose the most likely solution based on information provided
• Tests ability to apply the law of probability
• Requires ability to filter out non-relevant information

Map Reading/Geographic Directions

• Tests ability to choose most direct route to assigned destination
• Requires decisions that comply with all regulatory signs

Memory Recall (Short Term)

• Tests memory and selective attention for written and audible information
• Test taker responds both vocally and in writing
• Requires character recognition and/or listening accuracy

Memory Recall (Long Term) & Inductive Reasoning

• Tests memory for details provided earlier in test
• Requires logical inferences based upon information provided
• Requires inductive reasoning to form conclusions

Numerical Ability

• Job related addition, subtraction, and percentages
• Real life scenarios when calculating distances, times, and amounts

Perceptual Ability

• Ability to compare job related letter/number sequences
• Aptitude at eliminating similar and potentially confusing sequences

Spelling

• Ability to spell commonly misspelled or misused words
• Test taker responds on keyboard

Vocalization Summary

• Assesses ability to accurately select audible information based upon a job-related decision rule
• Tests ability to filter non-essential information